At Modique, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, our refund policy outlines the steps you need to take to return your items and receive a refund.

2. Eligibility for Refunds

To be eligible for a refund, your item(s) must meet the following criteria:

• Return Window: Items must be returned within 30 days of the date you received your order.
• Condition: Items must be unworn, undamaged, and in their original packaging. They should not show any signs of use or wear.
• Proof of Purchase: You must provide a receipt or proof of purchase to complete your return.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at modiquejewelry.@gmail.com to inform us of your intention to return the item(s). Provide your order number and a brief description of the reason for the return.
2. Return Instructions: We will provide you with return instructions and a return shipping address. Please ensure you follow these instructions to avoid delays in processing your refund.
3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns. Modique is not responsible for items lost or damaged in transit.

4. Processing Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [7-10] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item. Unfortunately, we cannot process exchanges directly through our return policy.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at modiquejewelry@gmail.com with a description of the issue and supporting photos. We will arrange for a replacement or refund for damaged or defective items.

8. Changes to Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our refund practices.