FAQ
What shipping methods are available?
You can veiw our shipping methods here
Where is my parcel?
You can track your parcel here
How can I return my order?
You reveiw our refund policy here
Can I change or cancel my order?
If you wish to cancel your order or change any details please let us know as soon as possible by sending us an email and we'll do our best to accommdate. If your order has already been dispatched then we we will not be able to change or cancel the order.
When will my favourite item be restocked?
You can sign up for restock updates to your email by clicking the 'Notify me when available' button on the product page.
What payment methods are accepted?
We accept all major payment methods including Visa, Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay and Google pay.
I've received a package with missing or wrong items.
- We sincerely apologise if the items received are not the items that was originally placed by you. On the rare occasion that this may happen, we ask you to please contact us as soon as possible at modiquejewelry@gmail.com
- In some cases, we may ask for you to return the item back to us through our returns process found here.
- Please note that if you are missing/received the wrong items, you must claim for this within 30 days of the order being dispatched.